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How mr138bet Looks After Your Personal Data

When you open an account with us, we collect only the data we need to run your account, process your payments and keep your information secure.

Account data handled securelyLocal e-wallet payment data coveredYour access and correction rights explainedCookies and device data disclosedContact path for data requests provided

Explore the Lobby Read FAQ

DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to access your account data, correct something on file, or ask us to remove records you believe we no longer need, our support team handles these requests directly. Reach us through live chat on the site, by email, or via our account help desk — and we will confirm receipt and respond within a reasonable timeframe. Players in Petaling Jaya and across Malaysia use the same contact paths.

Live Chat Start a chat session from the account page. Raise your data request directly with our support team and we will log it straight away.

Email Support Send your data access or correction request by email. Include your registered account name so we can locate your records quickly.

Account Help Desk Log into your account and use the help desk form under account settings to submit a formal data request or flag a data concern.

What Data We Collect and Why We Hold It

mr138bet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect personal data in three main situations: when you register an account, when you make a deposit or withdrawal, and when you contact our support team. Registration data includes your name, email address and account credentials. Payment data covers transaction references tied to your Touch

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'n Go eWallet, Boost or GrabPay transfers — we do not store your full e-wallet credentials on our servers. When you use FPX or DuitNow, the bank reference number is logged against your account wallet for reconciliation. Device and browser session data is recorded automatically to
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detect unusual login activity and protect your account from unauthorised access. We do not sell your personal data to third parties, and we do not share it with marketing partners outside the platform. Data shared with payment processors is limited to what those processors need to
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complete your transaction. Where local law applies, your data is handled in accordance with applicable Malaysian data-protection requirements. Access to this site and its account services depends on local law and is available where local law permits. We retain account data for as long as your
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account is active and for a reasonable period after closure to meet our record-keeping obligations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

Four Ways We Protect and Manage Your Data

We approach data handling through four consistent practices: limiting what we collect, securing what we hold, being transparent about how we use it, and giving you a clear path to act on your rights. These are not abstract commitments — they are built into how your account, your payment flow and our support team actually operate.

Cookies and Session Data

We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby you visit. You can manage cookie preferences through your browser settings at any time.

Account Security and Access

Your account password is stored in hashed form — we cannot read it. Login attempts from unrecognised devices trigger an OTP verification step sent to your registered contact.

Data Retention and Removal

We keep active account data for as long as your account is open. After closure, records are held only as long as needed for reconciliation, then deleted on a rolling schedule.

Payment Data Boundaries

Touch 'n Go eWallet, Boost and GrabPay transaction logs are used only for account reconciliation and dispute resolution. They are never passed to advertising or analytics partners.

Common Questions About Your Privacy on mr138bet

These questions cover what we get asked most often about account data, payment records and how to exercise your rights. If your question is not here, use the live chat or email path listed above.

We collect your name, email address and login credentials at registration. Device data and session identifiers are logged automatically when you access the platform from any browser or mobile device.

We record transaction reference numbers tied to Touch 'n Go eWallet, Boost and GrabPay transfers for reconciliation only. Your full e-wallet credentials and PINs are never stored on our servers.

Submit a data access request through live chat, by email, or via the help desk form in your account settings. We will confirm your identity and respond with the relevant records within a reasonable timeframe.

Yes. You can request a correction or deletion at any point. We will action it where no legal or reconciliation obligation requires us to keep the record, and we will let you know the outcome.

We share data only with payment processors — and only the fields needed to complete your transaction. We do not sell account data or share it with advertising or marketing partners outside the platform.

Session cookies keep your account active during a visit. Analytics cookies help us see which sections of the lobby are used most. You can block or delete cookies through your browser settings at any time without losing your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Gamesmr138bet Casino InfoFAQ

How mr138bet Looks After Your Personal Data

How to Reach Us About Your Privacy

Four Ways We Protect and Manage Your Data

Cookies and Session Data

Account Security and Access

Data Retention and Removal

Payment Data Boundaries

Common Questions About Your Privacy on mr138bet

01 What personal data does mr138bet collect when I open an account?

02 Do you store my Touch 'n Go eWallet or Boost account details?

03 How can I see what data you hold about me?

04 Can I ask you to correct or delete my personal data?

05 Does mr138bet share my data with third parties?

06 How are cookies used and can I turn them off?

Privacy Policy

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